Do you want to be a Non-Emergency Call Handler?
Then the role of non-emergency (101) call handler may be for you.
A non-emergency (101) call handler is the first point of contact for a caller to Dorset Police. What you say and how you say it will not only help in resolving the caller’s query, but will also influence how they feel about Dorset Police once the call has been completed.
The focus of role is on making every contact count by ‘getting it right first time’ and ensuring that as many calls as possible are dealt with at the first point of contact and as efficiently as possible. This means we can provide the best possible service to members of the public who need to call Dorset Police.
A unique job for a unique person, it demands friendly patience, a broad mind and a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.
You must be able to:
In return, we offer full time and part time working opportunities, with a starting salary of £17,943 (pro rata for part time) rising by increments to a maximum of £19,122 and the satisfaction of being part of the team making Dorset safer. For the shift version of the role in addition to basic salary, a 12.5% shift allowance is payable making the starting salary £21,512 together with an allowance for weekends worked. Current vacancies are for the shift version of the role only.
Would this role be suited to you?
For more information and to download an application pack, please click here.