Details
Studland
Full time
 Permanent

Assistant Front of House ManagerĀ 

Knoll House Hotel


Assistant Front of House Manager 

Knoll House Hotel 

Live in available 

Competitive salary 

5 days over 7 

Shift work required 

 

DUTIES AND RESPONSIBILITIES:

·      Customer Satisfaction (Guest Feedback, Social Media Review).

·      Financial Performance (Up selling, Room Revenue, Operation Auditing).

·      Showing Initiative, Problem Solving, Staff Training, Team Leading.

·      Manages and motivates the Front Office team in order to provide a high standard of service for customers.

·      Welcomes guests and fosters customer loyalty through his/her friendly manner.

·      Develops high quality relationships with guests throughout their stay. 

·      Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

·      Oversee and supervises guest arrivals and departures with the front office executive and duty managers.

·      Provide high level of customer service and maintain a high profile in the day to day front office operations.

·      Ensure that personalised service is offered to each and every guest.

·      Ensures that the pricing policy and internal audit procedures are duly applied. 

·       Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

·       Prepare monthly and daily revenue report and circulate to all HOD's.

·       Prepare Room revenue and occupancy forecast take action on rate strategies.

·       Is involved in recruitment of new team members for front office.

·       Integrates and trains employees, providing support for skills development.

·       Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

·       Ensures that the workplace remains clean and tidy

·       Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

·       Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR 

·       Have a good knowledge of all systems and standard operating procedures of front office.

·       Ensures that guest documentation and information is available and up-to-date.

EXPERIENCE:

Minimum 2 to 3 years work experience – Hotel Front Office 

How to Apply

For more information and to apply, please contact Tracy Tennant: tracy.tennant@knollhouse.co.uk


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Closing Date
Mon 29 Oct 18

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