Details
Studland
£17,076.80
Full time
 Permanent
Contact

Receptionist

Knoll House Hotel


Aim of Role:

To ensure both a positive first and final impression of the hotel to guests by providing a friendly service to all guests; acting as a point of contact for guest enquiries; providing a hosting service throughout the guest’s stay by pro-actively communicating with them.  

Duties and Responsibilities:

DELIVERING EXCEPTIONAL SERVICE:

  • Greet guests with a genuine warmth and charm
  • Act as a concierge service and advise guests of things to enhance their stay
  • Actively welcome guests in a friendly and professional manner and determining the nature of their business. 
  • Deliver an efficient service to all guests in a friendly and professional manner at all times and display excellent customer service and awareness.
  • Answer telephone/email enquiries with a friendly and positive manner.
  • Ensure the Front Desk and Back Office is kept in a professional and appealing manner and in a way that provides efficient service.
  • Report any lost property immediately and follow correct procedure


CONTINUOUS IMPROVEMENT:

  • Be self-motivated to learn and improve personal knowledge to the benefit of the guests.
  • Make Hotel, Spa, Den and Restaurant reservations and up-sell wherever possible
  • Be confident using computers including software such as Microsoft Office and PMS Systems and act according to hotel policies and procedures
  • Have knowledge of the local area and attractions
  • Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
  • Ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
  • Be aware of problems arising with reference to queries on accounts and restaurant bills and how to rectify these, explaining all actions fully
  • Reconcile and account for all sales and monies during working shifts to Company standards.
  • Be responsible for taking bookings for all activities of the operation.
  • Maintain and check all equipment regularly and report any defects
  • Report any defects or damage immediately and ensure it is correctly logged
  • Ensure all equipment and chemicals are used correctly and to manufacturer’s instructions
  • Be responsible for own development in the Workplace    
  • Attend any training as and when required including Health and Safety


CARE AND CONSIDERATION FOR OTHERS

  • Liaise with all areas of the operation in the relaying of information, taking personal responsibility.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Ensure the very highest levels of communication between reception and other hotel teams
  • Adhere to personal appearance standards at  all times
  • Help colleagues should they require assistance
  • Treat all colleagues with respect
  • Maintain a clean, tidy and safe working environment
  • Ensure all keys are kept secure whilst on shift
  • To report any suspicious behaviour


GOING THE EXTRA MILE:

  • Complete any other reasonable task when requested to do so by Supervisors and Management
  • Look for any inconveniences to our guests and act upon them
  • Always look for ways to go the extra mile with all of our guests
  • Identify sales leads during guest discussions and feedback to hotel sales manager
  • Show personal initiative when dealing with guests to help generate “Wow” moments during the stay
  • Be a key face and character in the hotel animating your department and guest experiences
  • Be an ambassador for Knoll House Hotel 


Reporting To:

Head of Reception Reception and Front of House Manager


Skills and Attributes:

To successfully fill this role we are looking for an individual who possess the following:

  • Previous experience in a customer-focused industry 
  • Positive, welcoming attitude and good communication skills 
  • Commitment to delivering a high level of customer service 
  • Excellent grooming standards 
  • Ability to work on your own and as part of a team 
  • Competent level of IT proficiency 
  • Fluent English both verbally and written 
  • Flexibility to work hours as determined by the business 


​Salary is £17,076.80 and live in option available for the right candidate with a small monthly fee.​
 

How to Apply

Please contact Konstantinos Zafeiropoulos by email: ops@knollhouse.co.uk


Please mention Purbeck Jobs when responding to this job


Closing Date
Mon 12 Aug 19

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