What we’re looking for: HEAD HOUSEKEEPER

About Us:
The Bankes Arms in the heart of Corfe Castle, Dorset. We are a very popular village pub/restaurant with rooms set in the shadow of the historic castle itself with a large local following.

Under new ownership, we are entering an exciting period of change. Fresh ideas, great food, refurbishment throughout. Become a part of the team that will make the Bankes Arms the place to drink, eat & sleep.

We currently have an opportunity for a Head Housekeeper to join our experienced, close-knit team.

Your Role:

• You will oversee room standards, motivate the team, coordinate daily tasks, and ensure every space is beautifully presented for our guests
• Supervise and support the housekeeping team during daily operations, ensuring rooms and public areas meet our standards
• Allocate tasks, check room status, and ensure timely completion of all housekeeping duties
• Conduct detailed room inspections, identifying training needs and corrective actions
• Support the onboarding and training of new team members
• Maintain stock control for linen, cleaning supplies and guest amenities
• Communicate effectively with Front of House regarding room readiness, guest requests and priorities
• Assist with rota planning, daily briefings and operational problem-solving
• Uphold COSHH, manual handling, chemical safety and all health & safety policies

PERSON SPECIFICATION

• Experience in a housekeeping role, ideally with previous supervisory exposure
• Strong eye for detail and commitment to consistently high standards
• Confident leadership providing clear instruction and feedback
• Excellent organisation and time-management skills, especially during busy service periods
• Positive, supportive approach to team development and motivation
• Professional and warm communication style when engaging with guests and colleagues
• Ability to handle physical aspects of the role, including manual handling
• Reliable, proactive and solution-focused

What We Offer:

• A supportive, positive workplace where your ideas are valued
• Opportunities for personal and professional development
• The chance to be part of a welcoming, dynamic team dedicated to creating memorable experiences for our guests

Benefits:

• Company pension
• Discounted food
• Employee discount
• On-site parking

Work Location: In person

Expected start date: ASAP

If you’re enthusiastic and love hospitality and want to grow with a team that cares about great hospitality, we’d love to hear from you!

We are committed to sustainability and responsible business practices. At the Bankes Arms Hotel, we champion well being, progression and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and be part of a team that takes pride in delivering genuine hospitality.